Terms of Use
Covers account creation, permitted use, and the conditions under which access may be restricted or terminated.
LEGAL REFERENCE
Our Terms, Your Account, Your Rights
done99 operates under a defined legal structure that governs how your account is created, how funds move, and what conditions apply when you access our platform from supported...
Account TermsPrivacy PolicyWithdrawal ConditionsJurisdiction ScopeDispute Process
How Our Legal Terms Apply to You
Our terms of use are binding from the moment you complete account registration on done99.pro. Access to our platform is available where local law permits, and it is your responsibility to confirm that online gaming is lawful in your specific location within Pakistan. Funds deposited via JazzCash, Easypaisa, SadaPay or Raast are subject to our transaction verification process before they are credited.
Withdrawals follow the same verification path in reverse. We reserve the right to suspend accounts where documentation cannot be verified or where activity falls outside permitted use. All disputes are handled through our internal review process before any external escalation.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
LEGAL CONTACT PATHS
Reach Us on Policy and Account Matters
If you have a question about how our terms apply to your account, our support team handles policy queries through three direct channels. We aim to respond to legal and account-related enquiries within 24 hours on business days.
Team online
Live Chat
Connect with our support team directly through the live chat window on done99.pro. Policy and account-condition queries are handled by a dedicated review agent during operating hours, seven days a week.
Email Support
Send detailed account or legal queries to our support address. We log every submission and respond with a case reference so you can track the status of your policy-related request through to resolution.
Help Centre
Our on-site help centre contains the full text of our terms, privacy policy, and account conditions. Search by topic or browse by section to find the clause that applies to your specific account situation.
POLICY TRUST SIGNALS
Why Our Legal Framework Holds Up
We have structured done99's legal documentation to be transparent, consistent, and specific to the conditions under which Pakistani accounts operate. These six signals reflect how we approach policy...
Jurisdiction Clarity
Our terms explicitly state which regions are supported and which are not. We do not obscure access conditions — if...
Document Version Control
Every update to our terms carries a revision date. You can compare the current version against the previous one at...
Verified Payment Rails
JazzCash, Easypaisa, SadaPay and Raast are the only deposit and withdrawal rails we support for Pakistani accounts. No third-party or...
Account Security Standards
Two-factor authentication is available on every done99 account. Our security policy requires re-verification for withdrawal requests above defined thresholds, adding...
Data Handling Policy
We collect only the data required to operate your account and process transactions. Our privacy policy details exactly what is...
Dispute Resolution Path
Our internal dispute process gives you a structured way to raise a complaint, receive a written response, and escalate if...
POLICY CONSISTENCY
How Our Legal Pages Align Across the Site
Our legal documentation is consistent across all sections of done99.pro. Each policy page covers its own scope without contradicting another, so the terms you read here align with what you find in...
Privacy Policy
Details what personal data is collected during registration and transactions, and how it is stored and protected.
Withdrawal Terms
Specifies the verification steps, processing windows, and supported rails for all outgoing fund requests.
Account Conditions
Outlines the rules governing account activity, including inactivity periods, account closure, and balance handling.
Cookie Policy
Explains which cookies are used on done99.pro, what each one does, and how you can manage your preferences.
Dispute Policy
Describes the step-by-step process for raising a complaint and the timelines we commit to for each stage of review.
Jurisdiction Statement
Confirms which regions are supported and how access is determined at the point of account registration.
POLICY PAGE LAYOUT
What Shapes the Legal Section on done99
The legal section of done99.pro is structured so you can find the clause you need without reading the entire document. Each area below reflects a deliberate design choice...
Sectioned Navigation
Each legal document is broken into named sections with anchor...
Plain Language Summaries
Every major clause opens with a one-sentence plain-language summary before...
Revision History Log
A visible revision log sits at the foot of each...
Linked Cross-References
Where one policy document refers to another — for example...
Mobile-Readable Format
All legal pages on done99.pro reflow cleanly on mobile. Clause...
Account-Specific Notices
When a policy change affects your account directly, a notice...
Common Questions About Our Terms and Conditions
done99 operates in supported regions where local law permits online gaming. At account registration, we determine whether your location falls within a supported region. If it does not, access is declined at that point rather than after any funds are involved.
Your account agreement is governed by the jurisdiction stated in our terms of use. The full jurisdictional clause is in the terms document, and it specifies which courts have authority over disputes that cannot be resolved through our internal process.
We do not make changes to our terms without notice. When terms are updated, a notification appears in your account dashboard on your next login, and the revision log on the terms page records what changed and on which date.
If your account is closed — whether by you or by done99 — any verified balance is returned to the payment method used for your most recent deposit. The process follows the same verification steps as a standard withdrawal and uses JazzCash, Easypaisa, SadaPay or Raast as applicable.
Submit your complaint through the email support channel with your account reference and a description of the issue. We log it, assign a case number, and provide a written response within seven business days. If the outcome is unsatisfactory, the terms outline the escalation path.
We share data only with payment processors — JazzCash, Easypaisa, SadaPay, Raast — and with regulatory bodies where we are legally required to do so. We do not sell or transfer your data to marketing or analytics companies outside our own platform operations.
Withdrawals require identity verification on your account, which involves confirming your name and the payment method you are using. Requests above a defined threshold trigger an additional review step. The full verification requirements are in the withdrawal terms section.