Terms vs Privacy Policy
These terms govern account conduct and transactions. Our privacy policy covers how done99 collects and stores your personal data separately.
LEGAL REFERENCE
Our Terms and Conditions for done99 Accounts
These terms govern your account on done99 and apply to all activity on the platform in supported regions of Pakistan. By opening an account, you confirm you have...
Applies to all Pakistan accountsJazzCash & Easypaisa coveredUpdated for supported regionsClear withdrawal rulesAccount security obligations
What These Terms Cover and How They Apply
These terms form a binding agreement between you and done99 for all account activity where local law permits. They cover how your account is opened and closed, how funds move through JazzCash, Easypaisa, SadaPay and Raast, and what happens if a dispute arises. done99 reserves the right to suspend or close any account found in breach of these terms. Amendments are posted
on this page and take effect immediately upon publication. Continued use of your account after an update constitutes acceptance. If any clause is unclear, contact our support team before proceeding.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TERMS SUPPORT CONTACT
Reach Us About These Terms
If any part of these terms raises a question, our support team is available to clarify before you proceed with your account.
Team online
Live Chat
Our live chat channel is open around the clock. Start a conversation directly from your account dashboard and a done99 agent will walk you through any clause or account-level concern you have.
Email Support
Send a detailed query to our support address and expect a written response within 24 hours. Email is the right path for formal term-related requests or account dispute documentation.
Help Centre
Our help centre holds plain-language summaries of every major clause in these terms, organised by topic so you can find the section relevant to your account situation without scrolling the full document.
POLICY TRUST SIGNALS
Why You Can Rely on These Terms
done99 maintains these terms with transparency and consistency so your account relationship is always clearly defined and fairly managed.
Plain Language
Every clause in these terms is written in clear English so you understand your rights and obligations without needing a...
Regular Review
Our legal and compliance team reviews these terms on a scheduled basis. Any change that affects your account rights is...
Pakistan-Specific Rules
Clauses covering deposits and withdrawals reference Pakistani payment rails — JazzCash, Easypaisa, SadaPay and Raast — directly, so the terms...
Dispute Process
These terms include a defined dispute resolution path. If you believe done99 has acted outside these terms, you can raise...
Account Security
Terms covering account security set out done99's obligations to protect your data and your obligations to keep your login credentials...
No Hidden Clauses
done99 does not bury material conditions in footnotes. Every obligation that affects your account balance, withdrawal eligibility, or account standing...
TERMS ACROSS PAGES
How These Terms Relate to Our Other Policies
These terms sit alongside our privacy and cookie policies, each covering a distinct part of your account relationship with done99.
Terms vs Cookie Policy
Cookie rules are a standalone document. These terms do not override cookie consent choices you have already made on your account.
Terms vs Bonus Rules
Promotional conditions are published separately on the promo board. These terms set the baseline account rules that apply regardless of any active promotion.
Terms vs Withdrawal Policy
Withdrawal timelines and verification steps are detailed in our dedicated withdrawal page. These terms establish the legal framework within which that process operates.
Terms vs Account Policy
Account opening and identity verification steps are covered in the account policy. These terms define what you agree to once that verification is complete.
Terms vs Payment Page
Our payment page explains how JazzCash, Easypaisa, SadaPay and Raast transactions are processed. These terms set the contractual obligations that sit behind each transaction.
Terms vs Sportsbook Rules
Sportsbook-specific wagering rules are published in a separate section. These terms apply universally across all product areas including the sportsbook.
POLICY LAYOUT FEATURES
How We Have Structured These Terms for You
done99 has organised these terms so you can locate the section relevant to your account situation quickly, without reading the entire document each time something changes.
Numbered Clauses
Every obligation is numbered sequentially so that when our support...
Effective Date Header
The date these terms were last updated appears at the...
Section Summaries
Each major section opens with a one-sentence plain-English summary of...
Change Log
A change log at the bottom of this page records...
Printable Format
These terms are formatted for clean printing or PDF export...
Linked Definitions
Technical or legal terms used in these conditions are defined...
Common Questions About These Terms
These terms take effect the moment you complete account registration on done99. By proceeding past the registration screen, you confirm that you have read and accepted every clause as it stands on that date.
Updated terms are posted on this page with a new effective date. Continuing to use your account after that date means you accept the revised terms. We aim to notify you by email when material changes are made.
Yes. All deposit and withdrawal activity through JazzCash, Easypaisa, SadaPay and Raast is governed by these terms. Payment-specific processing steps are detailed on our payment page but the contractual basis sits here.
done99 reserves the right to suspend or permanently close any account that breaches these terms. You will be notified of the reason and, where funds are held, the process for retrieving your balance will be explained.
Contact our support team in writing via email, setting out the clause you believe was not followed and the account activity in question. done99 will respond with a written decision within the timeframe stated in the dispute section.
The core terms apply uniformly across all supported regions of Pakistan. Where local law in a specific region creates an additional obligation or restriction, a supplementary note is added to the relevant clause.
A glossary section at the end of this page defines every capitalised term used in the body text. If a term you encounter is not listed there, contact support and we will clarify its meaning for your account context.