Account Registration
Data collected at sign-up is limited to what is needed to verify your identity and open your account in supported regions.
LEGAL REFERENCE
How done99 Handles Your Personal Data
At done99, we are transparent about what data we collect from you, why we collect it, and how it is kept secure across your account activity. This policy...
Data encrypted in transitAccount-level access controlsPakistani payment data protectedNo third-party data salesPolicy reviewed regularly
What This Privacy Policy Covers
This policy covers personal data you provide when opening an account, making deposits via JazzCash, Easypaisa, SadaPay, or Raast, and when contacting our support team. We collect your name, contact details, payment identifiers, and session activity solely to operate your account and meet our obligations in supported regions. We do not sell your data to third parties. Data shared with payment processors
like JazzCash and Easypaisa is limited to what those processors require to clear your transaction. You may request a copy of your stored data or ask for its deletion by contacting us directly, where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR PRIVACY TEAM
How to Contact Us About Your Data
If you have questions about how your personal data is handled, our privacy team is reachable through the channels below. We aim to respond to all data-related queries within 72 hours of receipt.
Team online
Email Support
Send your data request or privacy query to our dedicated address and we will respond with the relevant account data details within 72 hours, confirming receipt immediately.
Live Chat
Open the chat widget on done99.pro to speak with a support agent directly about your privacy rights, data access requests, or any concerns about how your account data is stored.
Help Centre
Our help centre on done99.pro contains step-by-step articles on submitting a data request, understanding what we store, and how to update or remove your account information.
POLICY TRUST SIGNALS
Why You Can Rely on This Policy
We have built our data practices around clear accountability, consistent review cycles, and direct communication with you. These six commitments define how we approach your privacy across every...
Encrypted Storage
All personal data stored on done99 servers is encrypted at rest using current-standard protocols, so your account details and payment...
Minimal Data Collection
We collect only the data needed to run your account and process payments through JazzCash, Easypaisa, SadaPay, and Raast —...
No Data Selling
Your personal data is never sold, rented, or traded to advertisers or data brokers. Sharing is limited to payment processors...
Regular Policy Reviews
This privacy policy is reviewed on a scheduled basis to reflect changes in how we operate and to stay aligned...
Access on Request
You can request a full export of the personal data we hold on your account at any time by contacting...
Clear Retention Limits
We do not hold your data indefinitely. Retention periods are defined by account status and legal obligations, and data is...
POLICY CONSISTENCY CHECK
How This Policy Aligns Across done99
Our privacy commitments are consistent whether you are depositing via JazzCash, browsing the lobby, or contacting support. The table below shows how key policy principles apply across different account interactions on done99.pro.
JazzCash Deposits
Payment data passed to JazzCash is scoped to the transaction only and is not retained on done99 servers beyond the required period.
Easypaisa Withdrawals
Easypaisa withdrawal records are logged for account reconciliation and held only for the retention period defined in this policy.
SadaPay Transactions
SadaPay transaction identifiers are stored securely and shared with SadaPay solely to confirm payment status on your account.
Support Interactions
Chat and email records with our support team are retained to resolve disputes and improve service, then deleted after the defined retention window.
Session and Device Data
Session logs are collected to detect unauthorised access and are not used for advertising profiling or shared with third-party marketing services.
Policy Update Notices
When this policy changes materially, we notify you via your registered contact method before the updated terms take effect on your account.
POLICY DESIGN FEATURES
How We Built This Policy Around Your Account
Our privacy framework was shaped around the real account flows on done99 — from how you log in to how your withdrawal clears. These six features define the...
Account-Level Transparency
Every data category we collect is listed in plain language...
Payment Data Isolation
Data flowing through JazzCash, Easypaisa, SadaPay, and Raast is handled...
Access Control Logging
Every login and account access event is logged with a...
Deletion on Request
You can ask us to delete your account data at...
Third-Party Scope Limits
Any third party receiving your data — such as a...
Pakistan Region Alignment
Our data handling practices are shaped to reflect the expectations...
Common Questions About Your Data on done99
We collect your name, contact details, and identity verification data at registration. Once your account is active, we also log payment transaction references from JazzCash, Easypaisa, SadaPay, or Raast as your activity requires.
We share data only with payment processors needed to clear your transactions and with regulatory bodies where local law in supported regions requires it. We do not share your data with advertisers or unrelated third parties.
Retention periods depend on the type of data and applicable legal obligations in supported regions. Once those periods expire, your data is deleted or anonymised. You can ask our privacy team for the specific period that applies to your account.
Yes. Contact our privacy team via email or live chat and we will compile and deliver a copy of your stored account data within the timeframe stated in this policy, at no charge to you.
Payment data is passed to JazzCash or Easypaisa through encrypted connections and is scoped to what each processor needs to complete your transaction. We do not store full payment credentials on done99 servers.
If we make a material change to this policy, we will notify you through your registered contact method before the change takes effect. Continuing to use your account after that point means you have acknowledged the updated terms.
Send a deletion request to our privacy team via email or the live chat on done99.pro. We will confirm receipt, process the request within the stated period, and send you a confirmation once your data has been removed from our systems.